1. SUBJECT AND MAIN DEFINITIONS
1.1. These general terms and conditions of sale for online purchases govern the contract for the online sale of products offered by Albrigi Luigi s.r.l. through its website www.inherbashop.com to users of the site.
1.2. The following definitions apply:
CUSTOMER: the natural or legal person who purchases the Seller's products;
CONSUMER CUSTOMER: the natural person who acts and purchases for purposes unrelated to entrepreneurial, commercial, artisanal, or professional activities possibly carried out (Article 3 Legislative Decree 206/2005 as amended Consumer Code);
ONLINE PURCHASE GTC: the terms and conditions in the present document, which constitute an integral part of the contract concluded online between the Seller and the Customer for the sale of products through the Seller's website;
CONTRACT: the agreement between the Seller and the Customer for the transfer of ownership of the products in exchange for payment of a price (purchase of the product/products by the Customer);
PRODUCT/PRODUCTS: any product marketed by the Seller, as listed in force at the time of the conclusion of the Contract, or any service marketed by the Seller, including online courses (that is, in 'non-presence' mode, through an internet connection device) and in-person courses;
SELLER: the company Albrigi Luigi s.r.l. headquartered at Via Tessare, 1 37023 Stallavena (VR) VAT IT02916920230, registered with the Verona Chamber of Commerce REA 295448 pec albrigiluigi@pec.it, email info@albrigiluigi.com, tel. (0039) 045.8650250;
SITE: the website www.inherbashop.com of Albrigi Luigi s.r.l.
2. EFFECTIVENESS OF ONLINE PURCHASE GTC
2.1. The ONLINE PURCHASE GTC is available on the SITE and can be read by the CUSTOMER before purchasing the PRODUCTS.
They are deemed accepted together with the registration and submission of the purchase order form.
They can be stored on the CUSTOMER's computer and reproduced on paper through the printing of the relevant file.
2.2. The ONLINE PURCHASE GTC applicable to the contract concluded by the CUSTOMER are those published on the SITE on the date of the order relating to the PRODUCTS. Over time, following the same publication procedure, the SELLER may vary them. The CUSTOMER must, therefore, review them every time a purchase is made on the SITE.
2.3. The official language of the ONLINE PURCHASE GTC and the CONTRACT is Italian. The ONLINE PURCHASE GTC is also available in English. In case of discrepancy, the Italian text of the ONLINE PURCHASE GTC and/or any other communication related to the CONTRACT is the original and will prevail over any translation.
2.4. The invalidity in whole or in part of individual provisions of the present GTC does not affect the validity of the remaining provisions.
3. CONTRACT CONCLUSION
3.1. The presentation of PRODUCTS on the SITE is merely an invitation to offer by sending the order form (Article 1336 Civil Code).
To purchase PRODUCTS, the CUSTOMER must, following the specified procedures, electronically submit their purchase order (ORDER) through the SITE and proceed with the corresponding payment. It is mandatory for the CUSTOMER to provide and register their personal, tax, and contact details on the SITE during the ORDER completion.
3.2. The order form includes: a reference to the present ONLINE PURCHASE GTC, a summary of the ordered PRODUCTS, their price, the chosen payment method, and the delivery methods and costs.
3.3. Upon receiving the ORDER, the SELLER will send an email confirmation summarizing the order information, including cancellation details (ORDER RECEIPT CONFIRMATION).
The ORDER RECEIPT CONFIRMATION also contains a "Customer order number" to be used in all subsequent communications with the SELLER. With this communication, the SELLER solely confirms to the CUSTOMER the receipt of the order and the initiation of the data verification and availability process for the requested Products.
Subject to and without prejudice to the following points, upon receiving the ORDER and after the deadline for any changes has elapsed, the Seller shall begin its fulfilment.
3.4. The SELLER has the discretion to accept or reject, at its discretion, the ORDER sent by the CUSTOMER, and is not obligated in any way in case of non-acceptance.
3.5. Order fulfilment is always conditioned upon the CUSTOMER's full payment of the price immediately or, depending on the chosen payment methods, within a maximum of 10 days from the order receipt, as well as on receipt of any documents requested from the customer for the sale of distillation equipment.. If payment or requested documents are not received within the specified time and manner, the ORDER will be cancelled, and the SELLER will notify the CUSTOMER via email.
3.6. Order fulfilment is also always subject to the availability of products in stock.
If even one of the PRODUCTS from the same order is unavailable, the SELLER will promptly notify the CUSTOMER via email, proposing alternative solutions if possible. If not feasible and/or if the proposed options are not accepted by the CUSTOMER within 5 working days, the contract will be automatically terminated. Immediate reimbursement of any amount already paid as the price will follow, without the CUSTOMER making any further claims. The CUSTOMER is informed that the SELLER will not make partial deliveries in any case.
3.7. If the Customer identifies an error or wishes to cancel or modify the ORDER, they can do so within 24 hours of the ORDER RECEIPT CONFIRMATION by writing to info@albrigiluigi.com, specifying the reference number and any other information useful for uniquely identifying the relevant order.
The CUSTOMER will then receive a confirmation of the ORDER cancellation/modification and all information regarding the refund of any amount already paid.
3.8. In the case of purchasing an online and/or in-person course, additional communications containing access instructions and organizational details will follow the ORDER CONFIRMATION by the date of commencement.
The SELLER always reserves the right to cancel the course and/or modify dates and/or times and/or locations and/or speakers, notifying the CUSTOMER with an advance notice of 3days.
In the event of course cancellation, the contract will be automatically terminated. Immediate reimbursement of any amount already paid as the price will follow, without the CUSTOMER making any further claims. The same will occur if the changes made are substantial, and the CUSTOMER communicates, promptly and strictly before the start of commencement, that they no longer intend to participate.
3.9. The SELLER informs that every ORDER is digitally stored on the server and/or in paper form at the Seller's headquarters, following confidentiality and security criteria.
4. USE OF SITE
4.1. The SELLER assumes no responsibility for problems caused to the CUSTOMER by the use of the SITE and the technologies used, as they are beyond its control, such as, for example: a) errors, delays, or inability to access the SITE by the CUSTOMER during the purchasing procedure; b) errors, delays, or inability on the part of the CUSTOMER to receive communications made by the Seller regarding the sale of the PRODUCTS.
4.2. The essential characteristics of the PRODUCTS are presented on the SITE through the information section and/or product pages.
For the use of online courses, minimum technical requirements are indicated in the information section and/or product pages.
For any further information and specific queries, the CUSTOMER can contact the SELLER at the contact details provided in the COMMUNICATION section of the present ONLINE PURCHASE GTC and those in the CONTACT section of the SITE.
The SELLER is not responsible for any incorrect selections made by the CUSTOMER.
4.3. The images and colors of products offered for sale online may not correspond to the actual ones due to any improvements and/or implementations made in the meantime and/or due to the browser and/or monitor used.
4.4. The purchase of products on www.albrigiluigistore.com is only allowed for individuals of legal age. By registering one’s details and in any case by submitting the ORDER, the CUSTOMER confirms having this requirement.
4.5. It is prohibited to enter/register/use false, invented, and/or fantasy data, make double registrations corresponding to a single person/company, or enter third-party data. The SELLER reserves the right to legally pursue any violation and abuse.
5. COPYRIGHT - SPECIFIC PROVISIONS FOR SERVICES AND COURSES (ONLINE AND IN-PERSON)
5.1. Any credentials provided for the use of services and/or courses and/or access to any type of content made available by the SELLER (e.g., educational materials, articles, photographs, etc.) are strictly personal and non-transferable. The CUSTOMER is prohibited from allowing third parties to benefit from the services and/or courses by disclosing or making available corresponding access data.
5.2. For the purchase of services and/or courses during the order stage, it is mandatory to indicate the names of those who will benefit. Except as provided in Article 3.7 of the present ONLINE PURCHASE GTC, any additional changes can be requested from the SELLER via email at info@albrigiluigi.com. The SELLER reserves the right to accept or reject them at its sole discretion.
5.3. All intellectual property rights (that is, any registered or unregistered intellectual and/or industrial property rights, in whole or in part, anywhere in the world) and economic exploitation rights related to the material, whether computerized or not, and programs made available by the SELLER to the Customer in the provision of one or more services and/or courses, including any media and documentation, remain in full and exclusive ownership and title of the SELLER and/or the legitimate owners.
The CUSTOMER undertakes not to copy such materials and programs onto hard disks or any other durable storage devices, not to film and/or record them, and not to publish them anywhere (for example, the internet), distribute, disclose, modify, deform, and in any case, not to undertake any act that may directly or indirectly harm the owner of the corresponding intellectual property rights.
5.4. The CUSTOMER is prohibited from recording, by any means and for any use and purpose, in-person training sessions.
6. PRICE AND PAYMENTS
6.1. The prices of the Products indicated in the current price list at the time of the conclusion of the Contract and published on the SITE are in Euros, inclusive of VAT and refer to the Seller's standard packaging methods. Any available discounts (amount and conditions to obtain them) are indicated separately.
VAT, non-standard packaging costs, any applied discounts, shipping, and delivery costs are duly highlighted and summarized in the emission of the ORDER and in the ORDER RECEIPT CONFIRMATION.
In the case of delivery and/or billing abroad, notwithstanding that any additional costs due to taxes or customs duties provided for by the legislation in force in the destination country will be borne by the CUSTOMER, the ORDER may not be processable through the E-commerce platform. In this case, the CUSTOMER will be invited to contact and/or await contact from the SELLER's sales department.
6.2. Payment for products and related expenses can be made by:
- PayPal,
- credit card,
- advance bank wire transfer,
6.3. The credit cards accepted are indicated on the SITE within the order issuance procedure. By choosing payment by credit card, the CUSTOMER agrees, at the request of the SELLER, to provide identification and any other document useful to prove its actual ownership. The credit card details are not stored by the SELLER. The payment procedure may involve redirection to the CUSTOMER's bank website for payment verification. The entire online payment procedure is carried out through a secure connection directly linked to the bank institution holding and/or managing the payment service, which the SELLER cannot access.
6.4. The transaction will be charged to the Customer's credit card only after:
- the credit card details have been verified
- the charge has been accepted by the company that issued the credit card
- the product's availability has been confirmed by ALBRIGI LUIGI srl.
6.5. In the case of a bank wire transfer, the CUSTOMER must specify the order's identification number in the reason for transfer. The SELLER's bank details are communicated in the ORDER RECEIPT CONFIRMATION.
6.6. In the case of cash on delivery, the CUSTOMER must have the exact amount of the ORDER/ORDER RECEIPT CONFIRMATION in cash; the courier does not accept checks and cannot provide change. In case of a refund, the CUSTOMER must still provide a bank account for the reimbursement.
6.7. In the event that, for any reason, the debit of amounts due by the Customer proves impossible or the bank transfer is not received, the sales process is automatically canceled (see the provisions of point 3 – contract conclusion).
7. DELIVERY (SHIPMENTS AND PICK-UP)
7.1. The completion and transmission process of the ORDER to the CUSTOMER provides options and costs for delivery via shipment or pick-up. In all cases, costs are borne by the CUSTOMER. The choice cannot be modified after payment. Products such as online or in-person courses do not incur shipping/delivery costs.
7.2. Delivery times may vary based on material availability in stock, the need to order requested material, shipping times, and Customs. Delivery times are purely indicative and generally range from 5 to 15 working days for Italy and abroad, unless otherwise communicated in the product page and/or the ORDER RECEIPT CONFIRMATION. Any extensions or delays will not entail any responsibility or compensation on the part of the SELLER.
7.3. Shipping costs, borne by the CUSTOMER, are indicated in the "cart" section of each order and consider various parameters (weight, volume, location, etc.), including any surcharges due to cash on delivery. It is the responsibility of the CUSTOMER to provide all necessary information and verify its correctness.
If delivery cannot be completed due to incorrect and/or incomplete information, the SELLER will present the correct amount to the CUSTOMER.
7.4. The transport and delivery service is handled by specialized carriers and operators. However, deliveries are excluded in the locations of Campione d'Italia, Livigno, San Marino and some extra CEE countries.
7.5. At the time of the PRODUCT/S delivery, the presence of the CUSTOMER or their delegate is required to verify that the ordered quantity and type corresponds to what is indicated in the transport document and/or the ORDER, and that the packaging is intact without any obvious signs of tampering, crushing, or any other factors that may raise doubts on the integrity of the PRODUCT/S. Any anomalies must be immediately contested with the courier by indicating them on the delivery note upon receipt of the PRODUCT/S (acceptance with reservation) to allow the SELLER to verify the report.
7.6. Deliveries are carried out at the ground floor. Complete service details are available on the SITE.
7.7. It is possible, for the regions of Veneto, Lombardia, Emilia Romagna, Friuli Venezia Giulia and Trentino Alto Adige - regions bordering the location - to select pick-up at the SELLER's premises, by appointment, starting from the date indicated in the ORDER and confirmed with the ORDER RECEIPT CONFIRMATION.
The dimensions are communicated by Email to notice goods ready to be delivered. The SELLER will remain available to the CUSTOMER for any further details via the contacts indicated in section 12 of the present document or on the SITE. Please bring suitable means for size and weight at the time of pick-up.
The pick-up will take place upon presentation of the purchase document and identity document and/or documentation suitable to verify the legitimacy of the person in charge of the pick-up.
7.8 If pick-up does not occur within 10 days from the date indicated in the ORDER and confirmed with the ORDER RECEIPT CONFIRMATION and ORDER ACCEPTANCE, the SELLER reserves the right to terminate the contract.
The pick-up is ex-works, and the PRODUCT/S are available at street level.
At the time of pick-up of the PRODUCT/S, the CUSTOMER is required to verify that the ordered quantity and type corresponds to what is indicated in the transport document and that the packaging is intact without any obvious signs of tampering, crushing, or any other factors that may raise doubts about the integrity of the PRODUCT/S. Any anomalies must be immediately contested with the SELLER.
8. CANCELLATION
8.1. The CONSUMER CUSTOMER has a period of 14 days to withdraw from the sales contract without providing any reason, as provided for in Article 52 of Legislative Decree 206/2005, Consumer Code.
8.2. In the case of the purchase of PRODUCTS such as online and/or in-person services and/or courses, the period starts from the date of purchase, and cancellation can be exercised on the condition that the SELLER has not already partially executed it and/or the CUSTOMER has not partially used it (see also the provisions below, 8.10.).
8.3. In other cases, the period starts from the receipt of the PRODUCT/S by the CONSUMER CUSTOMER or by a third party delegated by them, other than the Carrier.
If the ORDER contains multiple products and they are delivered separately, the period starts from the receipt of the last PRODUCT. If the ORDER relates to the delivery of a product consisting of lots or multiple pieces, the period starts from the receipt of the last lot or piece.
8.4. To exercise this right, the CONSUMER CUSTOMER can send any explicit statement of their decision to cancel the contract, allowing for the exact identification of the ORDER to which it refers. If the ORDER contains multiple products, the CONSUMER CUSTOMER must specify if the cancellation concerns only certain PRODUCTS and which ones (partial cancellation). In the absence of this, the cancellation will be deemed to relate to the entire ORDER (total cancellation).
8.5. If cancellation occurs before delivery, the SELLER sends a confirmation of receipt and acknowledgment of the cancellation.
8.6. If the cancellation occurs after delivery, the CONSUMER CUSTOMER must return the products using a carrier of their choice and at their expense, without undue delay and in any case within 14 calendar days from the date they communicated their decision to cancel.
Within the same period, the CONSUMER CUSTOMER can return the PRODUCT/S to the SELLER's premises, checking the opening hours and making an appointment via the contacts indicated in section 11 of the present ONLINE PURCHASE GTC or on the SITE.
8.7. The PRODUCT/S must be packaged, if possible, in the original packaging; otherwise, with another equivalent.
Return costs are borne by the CONSUMER CUSTOMER, and the return is under their full responsibility. The SELLER recommends insuring the shipment for the full amount of the PRODUCT/S.
8.8. The SELLER accepts the return of the PRODUCT/S, provided they are intact and/or unused and in their original conditions.
8.9. If the right of cancellation has been correctly exercised, the SELLER refunds the entire amount already paid using the same methods used for payment (by bank wire transfer in the case of cash on delivery), within 14 days of receiving the cancellation communication.
The SELLER reserves the right to withhold the refund until they have received the PRODUCT/S or until the CONSUMER CUSTOMER has proven that they have shipped the PRODUCT/S, depending on which situation occurs first.
8.10. The start of execution and use is considered the sending/receipt, for example, of the access link and/or course materials (online or in person).
The CONSUMER CUSTOMER is informed and accepts that such communications may be sent immediately after the conclusion of the contract.
The CONSUMER CUSTOMER accepts that this entails the preclusion/forfeiture of the right of cancellation, applying the exception to the right of cancellation as per Article 59, paragraph 1, letters a), i), o) of Legislative Decree 6 September 2005, no. 206 and subsequent amendments (Consumer Code).
9. LEGAL GUARANTEES (DEFECTS AND NON-CONFORMITY)
9.1. The CUSTOMER has the right to invoke the legal guarantee provided by the Civil Code. This guarantee stipulates, among other things, that the CUSTOMER must report any defects found in the purchased PRODUCT within 8 (eight) days of discovery, under penalty of forfeiture (ref. 1495 c.c.).
This legal guarantee is valid for a maximum period of 12 (twelve) months from the delivery of the Product. Beyond this period, the SELLER will not be responsible for defects identified by the CUSTOMER (ref. 1495 c.c.).
If the reported defects are confirmed, the SELLER will, at their discretion and at their expense, either repair or replace the defective PRODUCT/S. If this is not possible, the SELLER will notify the CUSTOMER, who will be entitled to a refund of the paid price and reimbursement of shipping costs, excluding any other compensation for direct and/or indirect damages arising from the defectiveness of the Products. The costs associated with the return will be borne by the Seller.
Any defect or flaw resulting from incorrect use, modification, alteration, or lack of maintenance of the PRODUCT/S attributable to the CUSTOMER is excluded from the warranty.
9.2. The CONSUMER CUSTOMER has the right to invoke the legal guarantee provided by the Consumer Code under Articles 128 and following.
The CONSUMER CUSTOMER reports the lack of conformity found in the purchased PRODUCT/S within 2 (two) months of discovery. Following this report, the Consumer has the right to request the repair or replacement of the Product, provided that the chosen remedy is not impossible or, compared to the alternative remedy, does not impose disproportionate costs on the seller.
The SELLER, under the present legal guarantee, is responsible for conformity defects that manifest within 2 (two) years from the delivery of the PRODUCT. Beyond this period, the SELLER will not be responsible for conformity defects identified by the CONSUMER CUSTOMER. In the case of replacement or repair of the Product, the terms of the warranty for the Product given in replacement or resulting from the repair are the same as those of the original product.
To take advantage of the warranty, the purchase document must be presented.
In any case, for the regulation of the legal guarantee, reference is made to the provisions of the Consumer Code under Articles 128 and following.
10. FORCE MAJEURE
10.1. In the event of force majeure that makes its performance impossible or objectively too burdensome, the SELLER may suspend the carrying out of its obligations arising from each specific contract for the duration of the force majeure event. The event and the suspension will be communicated by the SELLER to the CUSTOMER via email.
10.2. If the impediment lasts more than 60 days, either party may terminate the specific contract by giving written notice to the other Party.
10.3. By way of example, it is agreed that a "Force Majeure" case includes the occurrence of wars, fires, earthquakes, floods, tsunamis, pandemics, strikes, difficulties arising with the workforce, scarcity or difficulty in the supply of raw materials, restrictions on the use of energy, suspension or difficulty in transportation, plant breakdowns, acts of public authorities, or any other situation that cannot be reasonably foreseen or remedied by the Seller through ordinary diligence.
11. PROTECTION OF PERSONAL DATA
11.1. The SELLER guarantees to the CUSTOMER that the personal data acquired in connection with the sale of the PRODUCTS will always be processed lawfully and fairly, in full compliance with the provisions of EU Regulation 2016/679 and applicable national regulations, in accordance with what is stated in the PRIVACY section, published on the SITE and printable.
12. COMMUNICATIONS - POST-SALES ASSISTANCE - COMPLAINTS
12.1. The CUSTOMER can contact the SELLER for any information, assistance needs, or complaints regarding the ordered and/or purchased PRODUCTS:
- by telephone at the number (0039) 045-8650250 during opening hours available on the SITE;
- by email at info@albrigiluigi.com or by registered mail with return receipt to the following address:
ALBRIGI LUIGI srl
Via Tessare, 1
37023 Stallavena (VR)
12.2. If what is requested is not covered by the warranty and/or concerns services and/or products provided by the SELLER but for a fee, the SELLER will inform the CUSTOMER in advance and provide, if requested, a specific quotation.
13. DISPUTE RESOLUTION INSTRUMENTS
13.1. CONSUMER CUSTOMERS residing in European Union Member States, Norway, Iceland, or Liechtenstein, for the resolution of disputes related to each CONTRACT concluded with the SELLER through the SITE, have the option to use the Online Dispute Resolution (ODR) procedure provided by the European Commission. This procedure can be accessed at the following link: [Online Dispute Resolution (ODR)] (https://webgate.ec.europa.eu/odr/), where the activation procedures, operation, and costs are explained and accessible.
13.2. The SELLER's email address is info@albrigiluigi.com (refer to section 12 of the present CGV ONLINE).
14. APPLICABLE LAW AND JURISDICTION
14.1. The CGV ONLINE and the CONTRACT are governed by Italian law, specifically by the ELECTRONIC COMMERCE CODE and its amendments and the CONSUMER CODE and its amendments.
14.2. For any dispute arising regarding the validity, interpretation, execution, or resolution of issues related to the present CGV ONLINE and/or the CONTRACT and its stages (ORDER, ORDER RECEIPT, etc.), exclusive jurisdiction will be conferred to Italian jurisdiction and the Verona Court (Italy). For CONSUMER CUSTOMERS (as identified in Article 1.2 of the present CGV ONLINE), if non-derogable, the more favorable legal provisions apply (residence or domicile of the CONSUMER).